Local live view black screen

NVR/DVR faq's
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EzCCTV
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Joined: Tue Jun 07, 2016 12:10 pm

Local live view black screen

Post by EzCCTV » Mon Jun 13, 2016 1:25 pm

Answer:

Trouble-shooting procedure:
blackscreen.jpg
blackscreen.jpg (28.71 KiB) Viewed 111 times
Steps:

1.Check if there is any error hint. Please move to step 2 if no error hint. If the error hint is ‘No link’, it indicates the problem is caused by IPC off line, please refer to IPC troubleshot. If the error hint is ‘No resource’, we can lower main/sub stream resolution to solve it.

2.If there is not any error hint, we could upgrade IPC firmware version and test again.

3.Besides, please go to Configuration / Live view / View to check if the IP channel is banned (‘X’ means banned).

4.If the problem remains after step 1 and step 2, please contact with technical support for further support.

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